FAQ

Frequently Asked Questions

Orders

How long does it take to process my order?
Orders are processed within 3-5 business days. You'll receive a confirmation email with tracking once your order ships.

Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Contact us at hello@thescoobieshack.com as soon as possible.

Do you offer gift wrapping or gift messages?
We don't currently offer gift wrapping, but we'd love to add a personal touch! Reach out to us and we'll do our best to help.

Shipping

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

How long does shipping take?
Standard shipping takes 5-8 business days. Expedited shipping (2-3 business days) is available at checkout.

Do you ship internationally?
We currently ship within the United States. Stay tuned for international shipping updates!

How do I track my order?
Once your order ships, you'll receive a tracking number via email. Allow 24-48 hours for tracking to update.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in original condition. Custom and personalized items are final sale. See our full Refund & Return Policy for details.

My item arrived damaged — what do I do?
We're so sorry! Please email us at hello@thescoobieshack.com with your order number and a photo of the damage within 7 days of delivery and we'll make it right immediately.

Custom & Personalized Items

Do you offer custom orders?
Yes! We love creating custom pieces for the Shack Fam. Contact us at hello@thescoobieshack.com to discuss your custom order.

Are custom items final sale?
Yes, all custom and personalized items are final sale unless they arrive damaged or defective.

Still have questions?

We'd love to hear from you! Reach out at hello@thescoobieshack.com or call us 612-451-9696  and we'll get back to you as soon as possible. 🧡