RETURN & EXCHANGE POLICY

We want you to love your order! 🧡

If something isn’t quite right, we’re here to help. We know ordering online can sometimes be tricky, so we’ve made our return and exchange policy as simple as possible.

We accept returns and exchanges on eligible items within 14 days of delivery. Please review the details below to see what qualifies and how to get started.

RETURNS

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unwashed
• In its original condition
• Free from stains, odors, pet hair, or other signs of wear
• Returned with original tags, if applicable

Items that do not meet these requirements may not be eligible for return.

Please contact us before sending your item back. Returns sent without contacting us first may not be accepted.

REFUNDS

Once we receive and inspect your return, we’ll let you know if it has been approved.

Approved refunds will be issued to your original payment method. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

Original shipping charges are non-refundable unless your return is due to an error on our part.

EXCHANGES

Need a different size or color? We’re happy to help with eligible exchanges.

Please contact us within 14 days of delivery. Exchanges are subject to product availability. If your requested size, color, or style is unavailable, we can help you find another option or process an eligible return.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error by The Scoobie Shack.

We recommend using a trackable shipping method when returning your item. The Scoobie Shack is not responsible for return packages that are lost or damaged in transit.

CUSTOM & PERSONALIZED ORDERS

We love creating something special just for you! Because custom and personalized products are made specifically for your order, custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.

Please carefully review all names, spelling, dates, sizes, colors, design choices, and other customization details before submitting your order.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If we made a mistake, we’ll make it right. 🧡

If your item arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the item and the problem

Once we review the information, we’ll work with you on an appropriate replacement or refund at no additional cost to you.

COLOR & DESIGN VARIATIONS

We do our best to represent product colors as accurately as possible. However, colors may appear slightly different depending on your screen, monitor, or device settings.

Because our apparel is individually printed, slight variations in graphic size and placement may occur depending on the garment style and size. These small variations are normal and are not considered defects.

FINAL SALE ITEMS

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect due to an error on our part:

• Custom or personalized products
• Gift cards
• Items marked Final Sale
• Items that have been worn or washed
• Items that have been altered or damaged after delivery
• Items returned outside the 14-day return window

HOW TO START A RETURN OR EXCHANGE

Please contact The Scoobie Shack within 14 days of delivery before returning your item.

When contacting us, please include:

• Your name
• Order number
• Item you would like to return or exchange
• Reason for the return or exchange

Please wait for return instructions before mailing your item back.

QUESTIONS?

Have a question about your order or whether an item qualifies for a return or exchange? Reach out to us—we’re always happy to help.

We’re a small Minnesota family business, and every order means a lot to us. We’ll always do our best to take care of our Shack Fam. 🧡

The Scoobie Shack
Cute. Cozy. A Little Extra.